Careers - Job Details

Scheduler / Dispatcher

Summary:
Maintains radio communication with Fixed Route and Paratransit drivers; provides information to and schedules transportation for Paratransit customers; responds to customer service concerns or requests; contributes to the day-to-day activities of the dispatch office.
 
Job ID/Number:
 
Posted Date:
3/5/2019
 
Job Location:
Burlington, WA
 
Position Type:
Full-time
 
Division:
Public Transportation
 
Description:

 

  • Operate a two-way radio to communicate with drivers; receive and provide information concerning changes in manifests, road and weather conditions, detours, vehicles and other service needs; serve as liaison between supervisors, drivers and mechanics
  • Provide courteous and professional customer service in scheduling, confirming and canceling Paratransit trips
  • Receive incoming service requests for transportation from individuals with disabilities and other special needs and the elderly; enter and confirm trip information in proprietary software; answer questions related to pick-up times and transportation procedures
  • Provide supervisors with information on service, vehicles, route status, changes and updates
  • Receive and assess emergency radio calls and contact emergency services necessary
  • Schedule trips efficiently after reviewing computer suggestions, map coordinates, direction of travel and time constraints; communicate with drivers via radio and internal text systems to adjust schedules

First Consideration March 28, 2019

Please download the application packet to your computer and fill it out completely.

You will need Adobe Acrobat Reader to fill out the application.

Do not use a web browser to open the application packet, make sure to save it to your local computer then open it.  Using a web browser to view the application may leave the signature areas unable to be filled out electronically.

Please direct all questions and application materials to Human Resources,
email hr@skagittransit.org  360-757-1355

Equal Opportunity Employer and Drug Free Business