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Pre-scheduled, accessible transportation for community members who are unable to use fixed-route bus service due to physical or cognitive disabilities. Our service ensures that all members of our community have access to reliable transportation, enhancing their mobility and independence.
For more detailed information, please refer to the following guides: Paratransit Rider Guide and Guía de Paratránsito.
Paratransit is intended for individuals whose conditions and/or disabilities prevent them from using Skagit Transit’s regular fixed-route buses. Only people whose applications have been processed and approved can ride Skagit Transit Paratransit.
Application steps
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Fill out every question: Complete the application
All questions must be answered fully — incomplete applications will be returned. Visitors may ride up to 21 non-consecutive days per year before approval.
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Medical Verification Form: To be completed by both applicant and their medical provider.
A paratransit medical verification form is an official document completed and signed by a licensed healthcare provider that certifies an applicant's disability or medical condition substantially limits their ability to use fixed-route public transportation. It requires the provider to describe the functional limitations resulting from the applicant's condition, which the transit agency uses to determine eligibility for paratransit services under the Americans with Disabilities Act (ADA). Submission of this completed form is a required component of the eligibility application process.
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Decision by mail: Receive your determination within 21 days
Once all information is received, you’ll get a letter with the decision. You may appeal in writing within 60 days.
Apply Today
▶ Online application: Skagit Transit - Rider Hub
▶ Printable application (English): PDF link
▶ Aplicación en Español: PDF link
▶ Medical Verification Form (English): PDF link
Phone support is always available for riders who prefer not to use the app.
Scheduling phone number: (360) 757-4433, option 2
Hours: 7 days a week, 8:00 AM – 4:30 PM
Email: pararide@skagittransit.org
Once approved, you may use Paratransit for any trip within Skagit County — medical, shopping, social, or any other purpose. No trip purpose is prioritized over another.
Paratransit serves eligible riders throughout Skagit County who live within a ¾-mile boundary of fixed-route service. Your service level is determined by your application and place of residence. You will receive a determination letter within 21 days of submitting a complete application.
Levels of service available
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Curb-to-curb service
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Curb-to-fixed-route service
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Fixed-route service with training
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Door-to-door service (for those who require it)
The Skagit Transit Paratransit app is a secure tool that allows riders to book and manage paratransit trips. Use of the app is optional as riders may continue to schedule and manage trips by phone.
Using the Skagit Transit Paratransit App
The Skagit Transit Paratransit app is a secure tool that allows riders to book and manage paratransit trips.
As a reminder, use of the app is optional as riders may continue to schedule and manage trips by phone.
What the App Can Help You Do
The app allows riders to:
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Book new trips and manage existing ones
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Cancel trips they no longer need
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View upcoming scheduled rides
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Receive trip reminders and notifications
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Track their vehicle in real time
Downloading the App
The Skagit Transit Paratransit app is available from:
Apple App Store - iPhone
Google Play Store - Android
Getting Started with the Skagit Transit Paratransit App
When you download and open the Skagit Transit Paratransit app for the first time, you will be asked to enter either a phone number or an email address before you can explore the app or book a ride.
This is expected and required to create your rider account.
Why You Are Asked for a Phone Number or Email
Your phone number or email is used to:
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Create your secure rider account
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Connect you to your existing paratransit eligibility
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Send trip reminders and important ride notifications
What Happens Next
After entering your phone number or email:
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You will receive a verification code or link
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Once verified, your account will be created
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You will then be able to book, view, and manage paratransit trips
Pickup windows & wait time
Rides are scheduled within a 30-minute pickup window — the bus may arrive anytime within that window. Drivers will wait 5 minutes after arrival. Please be ready to board promptly.
No-shows & late cancellations
You must be ready within 5 minutes of your scheduled pick-up time. Cancellations must be made at least 2 hours in advance. A pattern of 30% or more no-shows or late cancellations in a calendar month may result in a suspension of service of up to 30 days.
Other important notes
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Paratransit cannot transport individuals whose condition requires a higher level of medical care or transportation.
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Violent, seriously disruptive, or illegal behavior may result in immediate suspension of service.
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Personal Care Attendants are strongly encouraged for riders who require special assistance.
Skagit Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all agency programs, services, and activities.
Submit a modification request
Email: eligibility@skagittransit.org
Phone: 360-757-4433
Mail: Skagit Transit, ADA Compliance Coordinator
600 County Shop Lane, Burlington, WA 98233
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Day |
Hours |
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Weekdays |
6:00 AM - 9:00 PM |
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Saturdays |
7:50 AM - 6:30 PM |
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Sundays |
8:00 AM - 6:00 PM |
Weekend service is provided in Burlington, Mount Vernon, and Sedro-Woolley on both days, with limited service in Anacortes on Saturday.
Paratransit does not operate on the following holidays:
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New Year's Day
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving
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Christmas Day