Skagit Transit

Overview

At Skagit Transit, accessibility is not just a checkbox—it's a core value. We invite you to experience the difference our accessible solutions can make. We are committed to ensuring inclusivity and accessibility for all. We believe in the power of technology to remove barriers and create opportunities. Our mission is to make transit accessible to everyone, regardless of ability.

Reasonable Modification for ADA

Skagit Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all agency programs, services, and activities. Exceptions would include modifications that:

• Would fundamentally alter the program,
• Would create a direct threat of significant risk to the health or safety of others,
• Are not necessary to enable an individual to receive the service.

All requests for reasonable modifications and/or comments may be submitted by Contact Us Form, phone 360-757-4433, emailing us at custserv@skagittransit.org, or mail to:

Lifts

The lifts on all Skagit Transit vehicles can accommodate any standard ADA-defined wheelchair. They are designed to operate within weight limits set by the manufacturers, which include both the wheelchair and its occupant. Please allow the driver to securely fasten your wheelchair and yourself, if possible. If securing isn't feasible, you may still ride, but please be aware that it's at your own risk. For questions or concerns about accessible equipment, please contact Customer Service.

Travel Training

Our travel training program helps individuals learn how to use the Skagit Transit system independently. Whether you are a new rider, a senior, or have a disability, our travel trainers provide personalized instruction to help you navigate our routes and services confidently. To learn more about our travel training program, please visit our Travel Training page.

Accessibility Features on Buses

All Skagit Transit buses are equipped with accessibility features to assist riders, including wheelchair lifts, priority seating, and audio and visual announcements. Our drivers are trained to assist passengers with disabilities and ensure a safe and comfortable ride. If you have specific accessibility needs, please let our drivers know, and they will be happy to assist you.

Medical Equipment

Skagit Transit will transport individuals with portable medical equipment, such as oxygen, respirators, etc. If you are unable to manage the equipment on your own, please have someone accompany you to provide the extra assistance you need. For the safety of yourself, your equipment, and other passengers, the equipment must be secured while the vehicle is in motion.

Alternate Accessible Formats

At Skagit Transit, we are dedicated to providing accessible formats of our forms, website, and documents to ensure that everyone has equal access to our services. Do you need further assistance? Here’s how:

• Call customer service at (360) 757-8801.
• For those who are hearing impaired, use TTY by dialing 711 and connecting to our customer service number (360) 757-8801.
• Send an email to custserv@skagittransit.org.

Accessible formats of any public-facing document may be obtained at no cost.