Maintains radio communication with Fixed Route and Paratransit drivers. Provides information to and schedules transportation for Paratransit customers. Responds to customer service concerns or requests and contributes to the day-to-day activities of the dispatch office.
EMPLOYMENT OPPORTUNITY
Dispatcher/Scheduler
www.skagittransit.org/careers
Wage Range: $32.68-$42.18 per hour
POSITION SUMMARY:
Maintains radio communication with Fixed Route and Paratransit drivers. Provides information to and schedules transportation for Paratransit customers. Responds to customer service concerns or requests and contributes to the day-to-day activities of the dispatch office.
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WAGE:
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$32.68-$42.18 per hour (hiring in at $32.68 per hour)
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JOB DUTIES/RESPONSIBILITIES:
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Operate a two-way radio to communicate with drivers; receive and provide information concerning changes in manifests, road and weather conditions, detours, vehicles, and other service needs; serve as liaison between supervisors, drivers and mechanics
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Provide courteous and professional customer service in scheduling, confirming and canceling Paratransit trips
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Receive incoming service requests for transportation from individuals with disabilities and other special needs and the elderly; enter and confirm trip information in proprietary software; answer questions related to pick-up times and transportation procedures
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Provide supervisors with information on service, vehicles, route status, changes, and updates
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Receive and assess emergency radio calls and contact emergency services necessary
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Schedule trips efficiently after reviewing computer suggestions, map coordinates, direction of travel and time constraints; communicate with drivers via radio and internal text systems to adjust schedules
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Respond to needs of drivers out on the road such as coordinating bus swaps, communicating with maintenance, or information technology as needed
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Check in drivers reporting for duty; report late arrivals to Operations Supervisor
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Contact Paratransit customers to re-schedule trips, obtain or provide additional information or notify of vehicle arrival; provide schedule information for Fixed Route service
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Process Customer Comment Forms on behalf of callers; relay customer comments, driver concerns and vehicle maintenance needs to other Agency personnel as appropriate
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Maintain logs of radio communication, fuel card, key and vehicles if assigned; prepare other records and reports related to Fixed Route or Paratransit routes and service; record no-shows and other data as required; process passenger count and mileage statistics; prepare forms, logs, and manifests for next service day
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Maintain confidentiality of information according to Agency policies
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Assist with clerical duties, file maintenance and special projects in support of Agency operations as requested
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Act as back-up to Route Efficiency Technician as needed
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Assist clients with learning Fixed Routes and Paratransit system; assist applicants with Paratransit applications; maintain training and assessment records
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May be required to serve as a designated emergency responder during disasters and/or emergencies
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Perform other related duties as assigned
MINIMUM QUALIFICATIONS:
Any equivalent combination of education and experience that provides the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:
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High School diploma or equivalent
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Two years of transportation, dispatching, or customer service experience or 2 years of college-level or technical school related courses
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Work history that reflects strong customer service experience, attention to detail, accuracy, and organization
BENEFITS:
All employees are eligible to receive:
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Paid Holidays
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Employee Assistance Program
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Free Bus Pass
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General Leave
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Department of Retirement Systems PERS2 or PERS3 enrollment
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Voluntary Flexible Spending Account
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Benefits begin the first day of the month following the date of hire.
Skagit Transit is an Equal Opportunity Employer and Drug Free Business