Careers - Job Details

Manager of Operations

Plans, organizes and manages the Agency's operations staff and activities including Fixed Route, Paratransit and Dispatch. Ensures the efficient, cost-effective and customer-oriented delivery of transit services to the community. Serves as a member of the Agency’s management team.
Job ID/Number:
Posted Date:
Job Location:
Burlington, WA
Position Type:
Public Transportation


Manager of Operations

Salary Range: $100,579.39-$134,363.33 dependent upon experience

Open until filled

Position Summary:

Plans, organizes and manages the Agency's operations staff and activities including Fixed Route, Paratransit and Dispatch. Ensures the efficient, cost-effective and customer-oriented delivery of transit services to the community.  Serves as a member of the Agency’s management team.

Duties and Responsibilities

  • Provide strategic planning, direction, goals and objectives to ensure efficiency of Skagit Transit’s services
  • Lead and direct Operations Supervisors, Road Supervisors, Fixed Route and Paratransit Coach Operators, Dispatchersand Paratransit Eligibility Staff
  • Manage, mentor and develop operations staff
  • Make hiring, termination and disciplinary decisions and recommendations
  • Plan, develop, coordinate and implement service planning including route structures, route schedules and timetables based on a comprehensive evaluation of requests for service and ridership statistics
  • Analyze data and make recommendations regarding expanded, reduced or altered services and provide narratives and statistical justifications as requested
  • Facilitate technology, facility and equipment updates and implementation of programs pertinent to the maintenance and improvement of transit services
  • Participate the Agency’s capital improvement planning
  • Engage in the Agency’s labor relations program including contract negotiation, administration of collective bargaining agreement, grievance investigations and arbitration proceedings 
  • Research and provide documentation for grievance responses
  • Administer discipline, conduct Loudermill hearings and recommend disciplinary actions related to operations staff when appropriate
  • Confer with appropriate managers and staff regarding vehicle service maintenance and repair needs, safety and training issues, documentation, reports and other areas related to operations
  • Maintain, control and advise the Director of the department budget shortcomings and amendments as necessary
  • Present proposals and recommendations regarding budget allocations and expenditures as requested
  • Prepare and submit requests for supplies, equipment and additional staff as appropriate
  • Organize, review and evaluate customer service functions for the Agency including receiving and resolving complaints concerning operations functions
  • Develop and implement improved customer service processes
  • Ensure compliance with established Agency safety policies and procedures, state and federal regulations and other related requirements designed to protect the health and safety of transit passengers and operators
  • Investigate accidents and incidents reporting on safety deficiencies and implementing corrective action plans as appropriate
  • Ensure compliance in all areas of ADA and HIPAA rules and regulations
  • Oversee and participate in the preparation and maintenance of comprehensive logs, records, reports and databases related to Agency operations
  • Prepare and maintain statistics to facilitate service development and evaluate effectiveness
  • Provide technical expertise, guidance and assistance to operations personnel in resolving difficult service coordination issues
  • Prepare detailed specifications in support of the purchase of transit vehicles
  • Prepare and present oral and written reports to the Board regarding operations issues providing background and explanatory materials and responding to questions in formal meetings as required
  • Respond to emergency situations as needed during all hours of transit service
  • Work with local EMS as required under policy
  • Manage projects as designated by Chief Executive Officer
  • Perform other related duties as assigned

Minimum Qualifications

Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:

  • Bachelor’s degree in management, public administration or other job-related field
  • 5 years of increasingly responsible experience in public or general administration
  • 5 years of experience in supervisory capacity
  • Valid Washington State l Driver’s License
  • Maintain acceptable driving record
  • Must maintain CDL B with passenger endorsement as a required condition of employment


Salary and Benefits

Salary Range: $100,579.39-$134,363.33; dependent upon experience

Medical insurance with premium share; dental, vision, HRAVEBA, EAP, and life insurance all paid by employer.

DRS PERS2 and PERS3 retirement plans


Skagit Transit is an Equal Opportunity and Drug Free Employer

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