TouchPass

We are pleased to announce that in very early 2020 we will be launching our new fare system called TouchPass.  Below is our current sample for cards we will have for this system.  Along with smart cards this system will allow you to use your mobile devices to pay and use this system.

We will be doing internal testing of the system starting January 13th 2020.

Public Launch Date To Be Determined.

191205_Mock_Card_Design_SkagitPicture1  

 

FAQ

  • Where can I buy TouchPass?
    • Skagit Station Customer Service
    • Business Office @ 600 County Shop Lane, Burlington
    • Self-service portal on our website
    • In the TouchPass mobile app
  • Can I use a TouchPass card and Mobile App at the same time?
    • No, at this time there is no way to use both a TouchPass card and mobile app for the same account.
  • How much will a TouchPass card cost?
    • All TouchPass cards are $3
  • Can I use this system anonymously.
    • Yes.  When purchasing a TouchPass card for use you can opt out of registering an account making the card virtually anonymous.
    • If you do not register a card with an account we cannot replace it if its lost.
  • Where are my funds stored when adding them to my account?
    • Registered account holders have their funds on the servers.  The value is not stored on your phone or your TouchPass card.
    • Un-Registered cards values are also stored on the server however there is no link to an account and when a card is lost in this scenario all value is lost with it.
  • Will I be able to purchase my reduced fare cards in the TouchPass system?
    • Yes, however, new accounts may not have reduced fare cards available when signing up.  Please visit our Skagit Station or Administration Offices to have your account enabled for reduced fare cards.
  • What happens if I lose my TouchPass card?
    • If you lose or damage your TouchPass card you may purchase a new one for $3 at our Skagit Station or Administration Offices
    • If you have a registered account with us you can have your replacement card attached to that account to regain access to any stored value or passes on your registered account.
    • If you do not have a registered account you won't be able to regain access to any stored value or passes on the un-registered account.
      • We will have no way of knowing your account numbers on lost cards.
  • What happens if I replaced my card and find my missing card afterwards?
    • Once a card is replaced the lost or missing card becomes permanently void and will no longer work in the system.
  • I noticed WTA is also using TouchPass, are the two systems compatible.
    • They are compatible however at this time we won't be offering any joined products like the Skagit Whatcom Passes.
    • A Whatcom TouchPass card won't work on Skagit TouchPass system.
    • A Skagit TouchPass card won't work on Whatcom TouchPass system.
    • Expect an update on this later in 2020.

Terms

  • Fare Policy
    • The collection of fares, fare products and rules that determine how passengers pay for a ride
  • Fare Type
    • Code identifying a passenger group
  • Near Field Communication
    • An international standard for communicating over short distances using radio waves
  • Paper Token
    • A disposable paper card used to pay fares
  • QR Code
    • Two dimensional barcode used to pay fares
  • TouchPass Card
    • A credit card sized plastic with an embedded computer chip and antenna

Fares

 
close (X)