Performs a variety of customer service functions involving direct public contact either on the phone or in person. Inspects and maintains the Skagit Station community meeting room and serves as the contact for building emergencies and inquiries.
Employment Opportunity
Service Coordinator – Skagit Station
www.skagittransit.org/careers
Wage: $22.87-$29.52hr. DOE
POSITION SUMMARY:
Performs a variety of customer service functions involving direct public contact either on the phone or in person. Inspects and maintains the Skagit Station community meeting room and serves as the contact for building emergencies and inquiries.
WAGE:
SCHEDULE:
JOB DUTIES/RESPONSIBILITIES:
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Answer questions from the general public and staff via telephone, e-mail, or in person regarding route and schedule information, fares, bus stop locations and transfer points
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Maintain up-to-date knowledge on transit system information including schedule changes, rider alerts, detours and Supervisor directives
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Sell bus passes; make change; balance and reconcile the cash drawer daily
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Receive and document customer comments, complaints, and commendations
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Create identification cards using a laminating machine
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Receive and record lost and found items
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Coordinate Skagit Station community meeting room including showing the room, issuing keys, arranging furniture and light cleaning as needed
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Represent Skagit Transit in a positive and professional manner
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Drive a company vehicle between MOA and Skagit Station daily
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Maintain regular and reliable attendance
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Perform other related duties as assigned
MINIMUM QUALIFICATIONS:
Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:
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High school diploma or equivalent
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2 years of experience performing public contact work in call center or customer service
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Money handling and general office experience
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Valid Washington State Driver’s License
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Maintain acceptable driving record
BENEFITS:
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Paid Holidays
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Employee Assistance Program
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Free Bus Pass
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General Leave
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Department of Retirement Systems PERS 2 or PERS3 enrollment
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Voluntary Flexible Spending Account
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Benefits begin the first day of the month following the date of hire.
TO APPLY:
Click on the Apply Now button below or in person at 600 County Shop Lane, Burlington, WA 98233 to pick up and complete a paper copy.
Please read application packet thoroughly and fill out packet completely. Incomplete packets will not be considered.
Skagit Transit is an Equal Opportunity Employer and Drug Free Business
